Indus Crown Jewels

Privacy Policy

At Indus Crown Jewels, your trust is as precious to us as the craftsmanship in every piece we create. This Privacy Policy describes how we collect, use, and protect your personal information when you visit induscrownjewels.com or engage with our services. By using our website, you agree to the practices described herein.

01 — Information

Information We Collect

We collect information to provide you with a refined, personalized experience. The types of information we may gather include:

  • Personal Identification — Name, email address, phone number, and billing/shipping address provided when you create an account or place an order.
  • Payment Information — Credit/debit card details or UPI information, processed securely via our payment partners. We do not store raw card data on our servers.
  • Order & Transaction History — Details of purchases, returns, and correspondence related to your orders.
  • Device & Usage Data — IP address, browser type, pages visited, time spent, and referring URLs collected automatically through cookies and analytics tools.
  • Communications — Messages sent to us through contact forms, email, or customer support channels.
  • Preferences — Wishlist items, saved designs, and marketing preferences you set on your account.

02 — Usage

How We Use Your Information

Your information helps us serve you better at every touchpoint — from browsing our collections to after-sale care. Specifically, we use your data to:

  • Process and fulfil your orders, including dispatch notifications and delivery tracking

  • Manage your account and provide customer support

  • Send transactional communications — order confirmations, invoices, and shipping updates

  • Personalize your experience and recommend products suited to your tastes

  • Send promotional emails, exclusive offers, and collection launches — only where you have opted in

  • Analyse website usage to improve our platform's performance and design

  • Detect and prevent fraudulent transactions and maintain security

  • Comply with applicable legal and regulatory obligations

03 — Cookies

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyse usage patterns. These include:

  • Essential Cookies — Required for the website to function, including session management and shopping cart persistence.

  • Analytics Cookies — Tools such as Google Analytics help us understand how visitors interact with our site (anonymised data).

  • Preference Cookies — Remember your settings, such as language and currency.

  • Marketing Cookies — Used to deliver relevant advertisements on third-party platforms, only where you have consented.

You may adjust your cookie preferences through your browser settings at any time. Disabling essential cookies may affect site functionality.

04 — Security

Data Security

We take the security of your personal information with the utmost seriousness. Our safeguards include:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.

  • PCI-DSS compliant payment processing through certified third-party gateways.

  • Restricted access to personal data — only authorized personnel on a need-to-know basis.

  • Regular security audits and vulnerability assessments of our systems.

While we implement industry-standard measures, no method of transmission over the internet is completely secure. We encourage you to keep your account credentials confidential and notify us immediately of any unauthorized access.

05 — Rights

Your Rights & Choices

You have meaningful control over your personal information. Subject to applicable law, your rights include:

  • Access — Request a copy of the personal data we hold about you.

  • Correction — Ask us to correct inaccurate or incomplete information.

  • Deletion — Request erasure of your personal data, where we are not legally required to retain it.

  • Opt-Out — Unsubscribe from marketing communications at any time via the link in any email or by contacting us directly.

  • Data Portability — Receive your data in a structured, machine-readable format where technically feasible.

  • Objection — Object to processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, please email us at privacy@induscrownjewels.com. We will respond within 30 days.

06 — Retention

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Specifically:

  • Order and transaction records are retained for a minimum of 7 years for tax and accounting compliance under Indian law.

  • Account information is retained until you delete your account, after which it is purged within 60 days, except where legal obligations require otherwise.

  • Marketing data is retained until you withdraw consent or opt out.

  • Analytics data is typically retained in anonymised form for up to 26 months.

07 — Children

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will take prompt steps to delete such data. If you believe we may have collected information from a minor, please contact us immediately.

08 — Updates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the 'Last Updated' date at the top of this page. For material changes, we will notify registered users via email or a prominent notice on our website.

We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.