Indus Crown Jewels
Refund & Return Policy
Eligibility for Returns
| Scenario | Return Eligible? | Window |
|---|---|---|
| Damaged or defective item received | YES | 7 days from delivery |
| Wrong item delivered | YES | 7 days from delivery |
| Item significantly different from description | YES | 7 days from delivery |
| Change of mind (unused, original packaging) | YES | 10 days from delivery |
| Custom / personalised / engraved jewellery | NO | - |
| Items showing signs of wear or alteration | NO | - |
| Items without original packaging/tags | NO | - |
Return Conditions
All returned items must meet the following conditions to be accepted:
- Item must be in its original, unworn, and undamaged condition
- All original packaging, certificates of authenticity, and tags must be included
- Proof of purchase (order number or invoice) must be provided
- For damage claims: clear photographs of the defect must be submitted at the time of raising the request
Exchanges
We offer exchanges on eligible items for a different size or design of equal or greater value (difference to be paid). Exchange requests follow the same process as returns. Subject to availability of the desired item.
Order Cancellations
- Orders may be cancelled within 24 hours of placement for a full refund
- Custom or personalised orders cannot be cancelled once production has commenced
To cancel, email us immediately at support@induscrownjewels.com with your order number